Important Notice: CloudMQTT is shutting down. Read all about it in our End of Life Announcement

Customer Information

End of Life CloudMQTT

After careful consideration, we want to inform you that CloudMQTT will be discontinuing its services. The process is expected to be completed within the next year, reaching end of life on January 27, 2025. During this transition, you will have the time to move to alternative solutions.

We are committed to providing support during this transition.

Why is this happening?

End of Life Announcement

Timeline

Important dates

  • 2024-05-01
    End of Sales
    No new signups, existing customers can still create instances.
  • 2025-01-27
    End of Life
    The service and API are fully operational until this point.
  • 2025-01-28
    Brownout
    Read more about the Brownout schedule below.
  • 2025-02-28
    Blackout
    Service terminated. All data deleted.

Brownout schedule

  • First week
    1 hour down each day
  • Second/Third week
    8 hours down each day
  • Forth week
    24h down each day

What happens now?

We have begun the process of discontinuing CloudMQTT. While this doesn't mean the service will cease immediately, it is time to consider your options. You might want to explore potential migration with CloudAMQP, or we could assist you in transitioning to a different provider.

Migrate to CloudAMQP

When choosing to migrate to CloudAMQP we can offer you credits covering the first 6 months of an equivalent plan to your current CloudMQTT plan. If you are considering this option, make sure to reach out to the support.

MQTT via CloudAMQP

CloudAMQP, leveraging RabbitMQ, introduces comprehensive support for the MQTT protocol. While it may not encompass every Mosquitto feature, RabbitMQ compensates with a unique set of functionalities that may appeal to your requirements. We offer credits and free plans to get started. Check out our walkthrough to help you explore if this is a viable option for you.

Guide: From MQTT to RabbitMQ

In need of support?

Our support team is here to assist and answer any questions you might have regarding the shutdown.

E-mail us at support@cloudmqtt.com or click the button

Contact Support

Our Q&A answers the most common questions

We have the IP/hostname of your service configured on devices we cannot update. What should we do?

Regrettably, there is no feasible method to sustain the use of the current hostnames and IPs associated with our services post end-of-life. If you are on a dedicated plan we encourage you to contact support to discuss available options.

Do I have to pay full price after the announcement?

Yes, we commit to maintaining the service and upholding our Service Level Agreement (SLA) until the end-of-life period.

Is there any possibility of extending the service online beyond the stated period?

Unfortunately, extending the service beyond the defined timeframe is not feasible. We invite you to engage with us to explore potential alternatives.

Will our data be retained?

No, we will not retain any data after the blackout period. However, ample time will be provided for data migration.

Will you be introducing new features throughout 2024?

No, our focus during 2024 will be on addressing critical issues covered under our SLA, rather than developing new features.

Will you address bug fixes throughout 2024?

Yes, we are committed to rectifying all critical bugs within the specified timeframe.